Customer Service Help
What happens if I receive a cooked or corked bottle?
We stand behind every bottle we sell, so never worry. Email us at firstname.lastname@example.org with the amount of bad bottles and our staff will refund your credit card in full. If you decide you do not want the shipment for any reason, you can request a fedex pick up and have the wine brought back to us. We will refund your card in full, less all shipping charges incurred, as well as a 10 % restocking fee.
Does it cost me anything to sign up?
Never! Signing up just means you are becoming a member of the WinesTilSoldOut family. You will get an email notification each time a new item is listed on the site. It will also give you an opportunity at times to receive information about future events and offerings before they are published on the site.Iif you choose not to recieve emails but want to order wines, you can go to your account anytime and unsubscribe.
How do I sign up?
Go to the main page of the WinesTilSoldOut site and click on the JOIN FREE tab. Fill out the form by supplying us with a valid email address and password of your choice. Then click the JOIN NOW button and your account is ready for buying wine at ridiculous prices. If you plan to buy, you can add your billing and shipping info to your account here. We do not keep any credit card information. You can also add or change your details later by clicking on "My Account." You can have only one account per email address.
Do you ship everywhere?
No. As of today we ship to 39 states. We continue to apply for additional licenses in other states to broaden our shipping reach. For a list of states we do ship to, go the WinesTilSoldOut main page and click the shipping tab at the top of the page.
Do I have any shipping choices?
YES. We offer ground shipping free of charge as long as you buy the minimum amount of bottles posted on the front page. We also offer 2nd day air for an additional $2.75 per bottle (our cost) for shipments to the central and west coast. We do not recommend express shipping for New York and Washington DC areas. Please be aware, 2nd day air does not expedite the picking and packing process. We only ship 2nd day air Monday through Wednesday to protect the wine.
How do I track a shipment?
When your order goes to FedEx, you will be emailed a tracking number as well as a link to FedEx.com. You can also check your order status by logging in and clicking the "My Account" link at the top of the page. Your account page will list all your previous orders. Click on any order to view its status. Be aware FEDEX e mails you when the airbill is printed, so it could be a day or two before the wine acually gets picked up (or Monday if you receive the email Friday). It shows in tracking as "shipping information sent to FEDEX."
What payment options do I have?
You can pay for your orders using VISA, MasterCard, American Express and Discover. We do not accept checks or money orders.
What are my shipping options?
Currently, due to state and federal regulations, all shipments will be by Federal Express. An adult over 21 YEARS OF AGE WITH THE PROPER IDENTIFICATION must be there to sign for the package. IT WILL NOT BE LEFT AT ANY DOOR OR WITH THE NEIGHBOR. Due to strict shipping regulations it is always preferable to ship your order to a business address if possible.
How do I talk to a live person?
To keep the prices as low as possible, we run WTSO.COM with a very small staff. There is no one sitting by a phone taking orders or answering questions. We are great at answering emails 7 days a week, but if you must speak to one of our staff members, you can call 1-866-246-2183 and leave a message. We will get back to you within 24 hours. If you leave an e mail address, we will respond even quicker.