{"id":5119,"date":"2021-11-10T09:42:40","date_gmt":"2021-11-10T14:42:40","guid":{"rendered":"https:\/\/www.wtso.com\/blog\/?p=5119"},"modified":"2021-11-11T09:21:13","modified_gmt":"2021-11-11T14:21:13","slug":"important-update-on-fedex-shipments","status":"publish","type":"post","link":"https:\/\/www.wtso.com\/blog\/important-update-on-fedex-shipments\/","title":{"rendered":"Important Update on Fedex Shipments"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As ecommerce and the global supply chain evolve, especially after the last year, we are committed to keeping our customers updated. Per newly reinstated FedEx guidelines, on or around September 2021, signature requirements may be impacted by the process below.\u00a0<\/span><\/p>\n<p><strong>All Wines &#8216;Til Sold Out (WTSO) packages are commercial FedEx Adult Signature Required (ASR) deliveries, which means they require someone 21+ years of age to sign. The recipient must be present at the package label address.<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">In addition to the usual process above, FedEx has introduced a new step that includes STAR Verification (STAR V)<\/span> <span style=\"font-weight: 400;\">scanners. Upon receipt, the device prompts to scan the recipient\u2019s ID to validate their eligibility to accept delivery of an ASR package in compliance with applicable laws and contract terms.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following government-issued IDs are supported within the STAR V software:\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">PDF417 barcode<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">U.S. driver license\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">U.S. state ID\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">U.S. military ID<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">or\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">MRZ (Machine Readable Zone) data\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">U.S. passport\u00a0<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">or\u00a0<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Any other valid form of identification\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">STAR V FedEx delivery users are prompted to complete the step before closing stops with ASR packages. The prompt displays details of identification, issuing country, name, and age. Once scanned, the delivery user either confirms the age or cancels if the recipient is underage. Scenarios when the device may not be able to scan include: the device camera not working, ID barcode is damaged, or recipient declined scanning their ID.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are unable or unwilling to provide accepted identification upon receipt, there is a Manual Entry<\/span> <span style=\"font-weight: 400;\">mode the FedEx delivery user can enter information through. The recipient\u2019s date of birth (month, date, year) is required to manually verify the package.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For uncertainty on whether a recipient will be home to sign, we recommend a few options:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take advantage of our FREE temperature-controlled holds for up to 12 months.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use FedEx Delivery Manager to track and schedule convenient times for your package to be delivered.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose a <\/span><a href=\"https:\/\/local.fedex.com\/en\/hold-at-location\"><b>FedEx Pickup Location<\/b><\/a> <span style=\"font-weight: 400;\">for applicable orders.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">For any questions or concerns regarding this change, please reach out to our Customer Service team at <\/span><a href=\"mailto:help@wtso.com\"><span style=\"font-weight: 400;\">help@wtso.com<\/span><\/a><span style=\"font-weight: 400;\"> or 866-957-2795.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As ecommerce and the global supply chain evolve, especially after the last year, we are committed to keeping our customers updated. Per newly reinstated FedEx guidelines, on or around September 2021, signature requirements may be impacted by the process below.\u00a0 All Wines &#8216;Til Sold Out (WTSO) packages are commercial FedEx Adult Signature Required (ASR) deliveries, [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":5120,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[676,677,119,678,679],"class_list":["post-5119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-fedex","tag-shipment","tag-shipping","tag-shipping-changes","tag-shipping-delay"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Important Update on Fedex Shipments - From The Vine<\/title>\n<meta name=\"description\" content=\"&quot;Per newly reinstated FedEx guidelines, on or around September 2021, signature requirements may be impacted by the process below.&quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wtso.com\/blog\/important-update-on-fedex-shipments\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Important Update on Fedex Shipments - 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