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wtso

wines everyday

 

 

SHIPPING DETAILS


SHIPPING RATES

WTSO provides free shipping throughout the United States as long as the minimum amount of bottles (usually 4 bottles) is purchased.  If fewer than the minimum required for free shipping is purchased normal FedEx and UPS rates will apply and you will see the additional cost for shipping before checking out. 

 

WHERE WE SHIP

As shipping alcohol is complicated, we suggest trying to purchase when you see something you would like to buy (if we can ship to your state/zip code then the order will go through).  We are constantly updating our shipping licenses as laws are continually changing. If you have specific questions about shipping, please contact our Customer Service Department at Wines@WTSO.com.  

 

TITLE & OWNERSHIP

Title to, and ownership of, all wine passes from WTSO to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping of it from New Jersey to his/her home state. Since we own all of our inventory and therefore arrange for transportation of the wine, WTSO is providing a service to, and acting on behalf of the purchaser. By utilizing this service from WTSO, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of wine. The purchaser represents that he/she has obtained all required permissions, paid all required fees, is working through properly licensed intermediaries, is legally entitled to take possession of wine, is legally entitled to take quantities ordered, and authorizes that he/she is 21 years of age.

 

HOLD POLICY

WTSO will hold any order upon request up to 6 months from the time of purchase in our temperature controlled warehouse.  This option can be found when checking out. Look for the "Future Shipping Date (Optional)" and select the future date you would like your order shipped from the Calendar provided. Please note that we will not allow future shipping requests on Fridays, Saturdays, or Sundays as we do not ship from our warehouse on these days in order to minimize transit time.  

 

ESTIMATED DELIVERY TIME

Orders placed will ship within the next 2 to 5 business days. Ground Service shipping is only available Mondays through Thursdays. 2-Day Air shipping is only available Mondays through Wednesdays. No specification of a date will indicate that you would like to have your wine shipped as soon as it is available. We do not ship on Fridays in order to protect the wine from sitting somewhere over the weekend other than our temperature controlled warehouse.  


TRACKING AN ORDER

Once your order has been completed you will receive an email from WTSO stating that your order has shipped which will include a tracking number for your convenience.  

 

INSURANCE

WTSO automatically adds insurance to each order placed. This covers you from any package lost or damaged in transit. Products are packed in our “Shipper Approved” containers to ensure proper delivery.  We do everything possible on our end to protect our products from temperature related damage (see “Hold Policy” above for additional delivery options). Since we are 100% Customer Satisfaction Guaranteed, if you have any issues with your order please contact our Customer Service Department at Wines@WTSO.com.

 

SIGNATURE POLICY

You must be 21 years of age or older to purchase wine from WTSO. All packages REQUIRE a signature by someone 21 years of age or older upon delivery. It is highly recommended that you provide us with a business shipping address for the best service. Customer comments on your order such as "Please leave on back porch" or "Leave at front door" unfortunately cannot be honored. Your wine will be returned to WTSO where we are unable to refund any shipping charges because there was no adult to sign for your purchase.

 

RETURNS

WTSO is committed to 100% Customer Satisfaction Guaranteed! If there are any problems with your shipment let us know immediately - we stand behind every bottle we sell! Please  email our Customer Service Department at Wines@WTSO.com with the name of the wine, your order number, and quantity of bad bottles and our expert team will be more than happy to resolve the issue.

 

WTSO cannot guarantee the condition of any wine if the wine is not received the first time FEDEX or UPS delivers.  If there is no one home to sign for the package the wine may be held in a FEDEX or UPS facility that is not temperature controlled.

 

CHEERS!

The WTSO Family

 

 

 
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