[{"faq_id":"1","category_id":"2","faq_question":"I am concerned about the weather, or not available receive my wine now. Can I order now and ship on a later date? ","faq_answer":"<p>Yes of course! Since we ship all over the US, WTSO will hold any order upon request for up to 6 months. This option can be found on the&nbsp;checkout page, simply select a date that works for you on the calendar listed during your checkout session. Please keep in mind that the<strong>&nbsp;<em>future ship date<\/em><\/strong>&nbsp;is not the date the wine will arrive to you. The selected date will be the date your order ships from our faclity.&nbsp;. Don&rsquo;t hesitate to contact us at 1-866-957-2795&nbsp; or help@wtso.com with any questions or concerns you may have.&nbsp;&nbsp;&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"2","category_id":"1","faq_question":"How can I contact WTSO Customer Service?","faq_answer":"<p>WTSO Customer Service can be reached by phone, email, or online chat for help with wine orders, shipping questions, returns, account support, and product recommendations.<\/p>\r\n\r\n<p>Our Customer Service Team is available 7 days a week by email to assist with:<\/p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Wine order questions<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Shipping and delivery updates<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Returns and refunds<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Account assistance<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Wine recommendations<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Case Club support<\/p>\r\n\t<\/li>\r\n<\/ul>\r\n\r\n<h3><strong>Contact WTSO Customer Service<\/strong><\/h3>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Phone: 866-957-2795&nbsp; Monday&ndash;Friday, 8:00am&ndash;4:30pm EST<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Email: help@wtso.com<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Online Chat: Available through WTSO.com<\/p>\r\n\t<\/li>\r\n<\/ul>\r\n\r\n<p>&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"3","category_id":"5","faq_question":"What are \u201cLast Chance Wines\u201d?","faq_answer":"<p>WTSO Last Chance Wines are limited-inventory wine deals that give customers one final opportunity to purchase featured wines before they sell out completely.<\/p>\r\n\r\n<p>Many Last Chance Wines were previously offered as flash sale wines and have limited remaining inventory available. This collection includes both premium wines and affordable everyday selections, all conveniently available in one place.<\/p>\r\n\r\n<p>Last Chance Wines are a great way to:<\/p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p>Purchase missed flash sale wines<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Discover highly rated wines before they&rsquo;re gone<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Mix premium and value wines in one order<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p>Explore limited-quantity wine deals<\/p>\r\n\t<\/li>\r\n<\/ul>\r\n\r\n<p>Most Last Chance Wines can also be mixed and matched with other eligible WTSO offers for free shipping on qualifying orders of $60 or more (excluding active limited-time flash deals).<\/p>\r\n\r\n<p>Because inventory is often very limited, many Last Chance Wines may sell out quickly and may not return once gone.<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"6","category_id":"4","faq_question":"How can I receive less emails or unsubscribe","faq_answer":"<p><strong>Getting too many emails?<\/strong><br \/>\r\nWe totally get it. That&rsquo;s why we offer a <strong>One-A-Day<\/strong> option&mdash;just one email each day featuring the full wine lineup, so you never miss something you&rsquo;ll love.<\/p>\r\n\r\n<p>Want to take it a step further? You can also <strong>customize your preferences<\/strong> to only get emails about the varietals, price ranges, and regions that interest you most.<\/p>\r\n\r\n<p>To update your settings, log in to your WTSO account and click <strong>&lsquo;Notifications&rsquo;<\/strong> under your name in the top right corner. From there, you can adjust your email preferences&mdash;or unsubscribe altogether if you&#39;d like.<\/p>\r\n\r\n<p>Need help? Just reach out&mdash;we&#39;re happy to assist!<\/p>\r\n","active":"active"},{"faq_id":"7","category_id":"4","faq_question":"What if I do not want to receive emails?","faq_answer":"<p><strong>Prefer not to receive emails at all?<\/strong><br \/>\r\nNo problem! You can still stay connected in other ways:<\/p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><strong>Enable SMS alerts<\/strong> for quick texts about our latest wine deals.<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p><strong>Download the WTSO mobile app<\/strong> (Apple or Android) to browse and shop easily anytime.<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p><strong>Follow us on Twitter<\/strong> <a href=\"https:\/\/twitter.com\/WTSO\" target=\"_new\">@WTSO<\/a> for real-time updates on new Limited Time Flash Deals.<\/p>\r\n\t<\/li>\r\n<\/ul>\r\n\r\n<p>Need help setting any of this up? Our team is always happy to assist!<\/p>\r\n","active":"active"},{"faq_id":"8","category_id":"1","faq_question":"Can you tell me more about WTSO?","faq_answer":"<p>Check out our &ldquo;About WTSO&rdquo; video we have created.&nbsp; Learn how we&rsquo;ve become the leader in Wine Flash Sale sites.&nbsp; We offer a specific bottle of wine that has been hand-picked with careful consideration toward every aspect of the wine.&nbsp; The specific bottle will then be offered for a limited period of time or until it is gone.&nbsp; Please note:&nbsp; The current offer can NOT be combined with any other offer available on the website.&nbsp; Due to the high quality and sometimes rare nature of the wines we offer, wine deals online can last as little as one or two hours before selling out.<\/p>\r\n","active":"active"},{"faq_id":"9","category_id":"4","faq_question":"Can I receive emails only for certain varietals?","faq_answer":"<p>Yes! To customize your experience, simply log in to your WTSO account and go to <strong>&lsquo;Notifications&rsquo;<\/strong> under your name in the upper right-hand corner. From there, you can choose your preferred varietals, price range, and regions so that you only receive offers that match your tastes.<\/p>\r\n\r\n<p>Need help? Don&rsquo;t hesitate to reach out&mdash;we&rsquo;re here to assis<\/p>\r\n","active":"active"},{"faq_id":"10","category_id":"5","faq_question":"Where can I view the catalog?","faq_answer":"<p>Since WTSO is a flash sale site, we don&rsquo;t offer a full catalog&mdash;our daily selection typically features 4&ndash;5 curated wines. However, you can still find what you&rsquo;re looking for in a few easy ways:<\/p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><strong>Browse your Cellar<\/strong> to shop wines you&rsquo;ve previously purchased and loved.<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p><strong>Use the Search Bar<\/strong> on WTSO.com to explore our full inventory.<\/p>\r\n\t<\/li>\r\n\t<li>\r\n\t<p><strong>Looking for something specific?<\/strong> Our Customer Service Team is happy to help&mdash;email us at help@wtso.com or call us at 866-957-2795.<\/p>\r\n\t<\/li>\r\n<\/ul>\r\n","active":"active"},{"faq_id":"11","category_id":"4","faq_question":"I had purchased a wine previously that I really enjoyed, how can I see if you have any available. ","faq_answer":"<p>No need to worry! With our <strong>&lsquo;My Cellar&rsquo;<\/strong> feature, you can easily check if your favorite wines are available for reorder. Simply log into your WTSO account, click <strong>&lsquo;My Cellar&rsquo;<\/strong> under your name in the top right corner, and voil&agrave;! You&rsquo;ll see all the wines you&#39;ve purchased in the past, with the option to <strong>repurchase<\/strong> and even <strong>share<\/strong> your finds with friends and family.<\/p>\r\n\r\n<p>If a wine isn&#39;t available, we&#39;ll clearly show it in <strong>bold red<\/strong>&mdash;but don&rsquo;t worry, there&rsquo;s always something new to discover!<\/p>\r\n\r\n<p>Got any questions about past purchases? Our Customer Service team is here to help, just reach out!<\/p>\r\n","active":"active"},{"faq_id":"12","category_id":"4","faq_question":"How do I share my favorites?","faq_answer":"<p>WTSO has created a special feature for you to share your favorites from your cellar!&nbsp; Simply click on the &lsquo;share&rsquo; button and send your favorites via: email, facebook, twitter or copy the link, to tell everyone what you love about your favorite wine.&nbsp; Make sure to contact us should you have any questions.<\/p>\r\n","active":"active"},{"faq_id":"13","category_id":"5","faq_question":"I'm looking for a wine that is no longer being offered. What are my options? ","faq_answer":"<p>If you have missed purchasing a recent wine, please feel free to reach out to our Customer Service Team. We would be more than happy to check our inventory for you.&nbsp; Feel free to contact us Monday-Friday at 8am to 5pm at 866-957-2795, or anytime at help@wtso.com.<\/p>\r\n","active":"active"},{"faq_id":"14","category_id":"5","faq_question":"What if the wine is no longer running on the website?","faq_answer":"<p>Please reach out to our Customer Service Team. We would be more than happy to check our inventory for you to see if we have any still available.&nbsp; Feel free to contact us Monday-Friday at 8am to 5pm at 866-957-2795, or anytime at <a href=\"mailto:help@wtso.com\">help@wtso.com<\/a>.<\/p>\r\n","active":"active"},{"faq_id":"15","category_id":"1","faq_question":"What does comparable price mean? ","faq_answer":"<p>&ldquo;Comparable Price&rdquo; means the price at which the same or a similar wine with the same primary grape varietal and appellation or sub-appellation has been offered for sale to consumers directly by a producing winery or through retailers.&nbsp; Should you have further questions, please don&#39;t hesitate to contact us and we&#39;ll be glad to assist.<\/p>\r\n","active":"active"},{"faq_id":"16","category_id":"4","faq_question":"How do I add\/edit or delete an address in my account?","faq_answer":"<p>To make any changes to your addresses in your account, simply log in to your WTSO account and select &lsquo;Addresses&rsquo;, located under your welcome name in the upper right hand corner.&nbsp; You will then be able to add, edit or delete an address in your address book. If you need assistance please, don&rsquo;t hesitate to contact us.<\/p>\r\n","active":"active"},{"faq_id":"17","category_id":"3","faq_question":"Where is my Order? ","faq_answer":"<p>After logging into your WTSO account, click on the Orders tab located along the top portion of your screen.&nbsp; Select the order in question and view the &lsquo;order history&rsquo; at the bottom of the page showing you the progress of your order.&nbsp; If you see a tracking number click on the package icon to see the status of where your order is in it&rsquo;s journey to you. If you have any questions, contact our Customer Service Team and we&rsquo;ll be glad to assist.<\/p>\r\n","active":"active"},{"faq_id":"18","category_id":"3","faq_question":"How do I make a change to my recently placed order? ","faq_answer":"<p>If you order is received (prior to being packaged) and you see &lsquo;confirmed&rsquo; at the bottom of the order, you are able to update the Ship date or Shipping address.&nbsp; Should you need any further assistance, please contact our Customer Service Team.<\/p>\r\n","active":"active"},{"faq_id":"19","category_id":"4","faq_question":"How can I tell the amount left on my gift card?","faq_answer":"<p>The amount of your gift card will appear on the checkout screen.&nbsp; If you should have any issues with your gift card, please don&rsquo;t hesitate to contact our Customer Service Team.<\/p>\r\n","active":"active"},{"faq_id":"20","category_id":"4","faq_question":"What happens if my gift certificate was not applied to my order?","faq_answer":"<p>Contact our Customer Service Team and we will be glad to take care of it for you.&nbsp; Feel free to reach out Monday thru Friday, 8:00am-4:30pm (EST) at 866-957-2795.&nbsp;&nbsp;Should you prefer to email us, send your question or request to us at&nbsp;<a href=\"mailto:help@wtso.com\">help@wtso.com<\/a>&nbsp;where we can be reached 7 days a week.<\/p>\r\n","active":"active"},{"faq_id":"21","category_id":"4","faq_question":"How do I update my card information?","faq_answer":"<p>After you log into your WTSO account, go to MY ACCOUNT in the upper right corner of the screen.&nbsp; Use the drop down and select My Account Information. In that section you will see &lsquo;View or Change Payment Information&rsquo;.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"22","category_id":"2","faq_question":"Do you have to be available to sign for the package?","faq_answer":"<p>Yes, an adult (21 years of age or older) must sign for your delivery. If it&rsquo;s more convenient for you, we&rsquo;re also able to ship your wine to a business address or to a FedEx\/UPS location for pickup.&nbsp; However, we also make it easy for you to schedule a wine delivery to your home address at a time that&rsquo;s convenient for you, by selecting a future ship date. Customer comments on your order such as &ldquo;please leave on back porch&rdquo; or &ldquo;leave at front door&rdquo; unfortunately can not be honored.<\/p>\r\n","active":"active"},{"faq_id":"23","category_id":"2","faq_question":"When will I receive notification of my shipment?","faq_answer":"<p>&nbsp;You should receive an email as soon as your order is picked up by the carrier and scanned into their system.&nbsp; If you are concerned about any shipment, don&rsquo;t hesitate to contact us and we&rsquo;ll be glad to assist.<\/p>\r\n","active":"active"},{"faq_id":"24","category_id":"2","faq_question":"What type of shipping method do you use?","faq_answer":"<p>Depending on where you live, or the destination address of your order, WTSO will either arrange shipping as an accommodation on your behalf with a third party or if you live in a Permit state or a state where retailers are allowed to ship direct to the consumer we will ship the order using either:&nbsp; FedEx or UPS.<\/p>\r\n","active":"active"},{"faq_id":"26","category_id":"3","faq_question":"What if I do not receive an order confirmation?","faq_answer":"<p>If you find that you have not received your order confirmation, you can always check your account, under &ldquo;My Orders&rdquo;.&nbsp; If you do not have an order listed there, please contact us right away and we will assist you with placing an order or with answering any questions you may have.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"27","category_id":"3","faq_question":"How can I have my held orders shipped on the same date?","faq_answer":"<p>If you have selected different ship dates when you placed your order, call our Customer Service Team and we will schedule all held orders to ship on the same date.<\/p>\r\n","active":"active"},{"faq_id":"29","category_id":"5","faq_question":"What is a \"Daily Wine Schedule\"?","faq_answer":"<p>The Daily Wine Schedule has become a popular feature.&nbsp; By selecting this option, you will only receive one email with our full day of wine offers. Here, you can purchase the current offer and sign up to receive text notifications for certain wines running later in the day. Enjoy a look into the future and find your perfect wine!&nbsp;&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"30","category_id":"2","faq_question":"Where do you ship? ","faq_answer":"<p>Shipping wine can be complicated so please contact our Customer Service Team with the state you are looking to ship to and we&rsquo;ll be glad to assist.<\/p>\r\n","active":"active"},{"faq_id":"31","category_id":"2","faq_question":"Free Shipping ","faq_answer":"<p>We offer free shipping on all orders placed on Last Chance, Premium and Cellar of $60 or more.&nbsp; Free shipping on Our Main Campaign page will only apply when the required amount of bottles are purchased (usually 3-4 bottles or more - unless otherwise stated).&nbsp; However, shipping charges&nbsp;will&nbsp;apply to all orders shipping to Hawaii and Alaska.&nbsp; Daily &#39;limited time flash deal&#39; offers&nbsp;can not&nbsp;be combined with any other wine from any other page. Should you have any questions, please contact our Customer Service Team, at 866-957-2795, for shipping charges to those states.<\/p>\r\n","active":"active"},{"faq_id":"32","category_id":"1","faq_question":"How do I contact WTSO?","faq_answer":"<p>We can be reached by phone, or email. By phone: Our Customer Service Team is available Monday thru Friday, 8:00am-4:30pm (EST) at 866-957-2795. Should you prefer to email us, send your question or request to us at help@wtso.com where we can be reached 7 days a week.<\/p>\r\n","active":"active"},{"faq_id":"34","category_id":"2","faq_question":"Hold policy","faq_answer":"<p>We are pleased to offer complimentary storage for up to six months upon request. If your order is not shipped out within the 6 month time period your order will be canceled. A full store credit for the original order total will be issued and sent to your email within 24 hours.Bottles held in our facility for longer than 6&nbsp;months may not be eligible for a full credit, as wine is a perishable product. If you have any questions regarding our policy please reach out to our customer service team at wines@wtso.com<\/p>\r\n","active":"active"},{"faq_id":"35","category_id":"3","faq_question":"How do I receive a full refund from an order?","faq_answer":"<p>If you should receive a wine you are not 100% satisfied&nbsp;with please contact WTSO customer service at&nbsp;<a href=\"mailto:wines@wtso.com\" target=\"_blank\">wines@wtso.com<\/a>.&nbsp; We would be happy to issue a full refund for any remaining bottles that are returned to us.&nbsp;<\/p>\r\n\r\n<p>&nbsp;<strong>Please note:<\/strong><\/p>\r\n\r\n<ul>\r\n\t<li>Store credit will be issued for returns made after 15&nbsp;&nbsp;days.<\/li>\r\n\t<li>To receive a full refund, we will need to arrange a pickup of any remaining (unopened) bottles for quality control purposes. A return fee of $19.99 fee will be applied to cover the return shipping cost, which will be deducted from your refund.&nbsp; If you have any questions please contact us at wines@wtso.com<\/li>\r\n<\/ul>\r\n","active":"active"},{"faq_id":"37","category_id":"3","faq_question":"What is your Return Policy?","faq_answer":"<p>WTSO stands behind each and every wine we sell 100%.&nbsp; We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 14 days of receiving your order for a refund.&nbsp; A&nbsp;return fee amount of $19.99&nbsp;will be applied to cover the return shipping cost,&nbsp;which&nbsp;will be deducted from your&nbsp;refund. If you have any questions please feel free to contact us at&nbsp;<a href=\"mailto:wines@wtso.com\" target=\"_blank\">wines@wtso.com<\/a><\/p>\r\n","active":"active"},{"faq_id":"38","category_id":"3","faq_question":"Returned Orders","faq_answer":"<p>There may be times when you might have missed your delivery (the carriers do attempt 3 days in a row) or there was damage to your order.&nbsp; After a 3rd&nbsp;delivery attempt with no success, your order will then be returned to us, with damaged orders being discarded.&nbsp; We will notify you once it&#39;s returned back to us.&nbsp; If&nbsp;you happen to&nbsp;see your order is being returned, please let us know so we can be proactive in reshipping (upon availability of the wine), or refunding you as soon as possible.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"39","category_id":"2","faq_question":"What should I do if my order is being shipped to the wrong address?","faq_answer":"<p>If you realize that your order is being shipped to the wrong address, please contact our customer service team as soon as possible at&nbsp;<a href=\"mailto:help@wtso.com\" target=\"_blank\">help@wtso.com<\/a>&nbsp;or1-866-957-2795&nbsp; or at&nbsp;<a href=\"mailto:wines@wtso.com\" target=\"_blank\">wines@wtso.com<\/a>&nbsp;. We will do our best to assist you, however a $27.00 charge will apply.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"40","category_id":"2","faq_question":"Can my order be rerouted to the correct address?","faq_answer":"<p>Yes, we offer the option to reroute your order to a different address as long as it is within the same state as the original shipping address, however a $19.99&nbsp;fee will apply.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"41","category_id":"2","faq_question":"Is there a fee to reroute my order?","faq_answer":"<p>Yes, there is a fee of $27.00 per shipment to reroute your order. This fee covers the cost of modifying the delivery with the carrier.<\/p>\r\n","active":"active"},{"faq_id":"42","category_id":"2","faq_question":"How long do I have to request a reroute?","faq_answer":"<p>Please reach out to us as soon as possible after placing your order. Once a package is in transit, rerouting options may be limited, so timely contact is essential.<\/p>\r\n\r\n<p>Please note: we are only able to reroute packages within the <strong>same state<\/strong> as the original shipping address. If your new address is in a <strong>different state<\/strong>, the order will need to be returned to us and a new shipment can be sent to your updated address. A <strong>$27.00&nbsp;reshipment fee<\/strong> will apply, and <strong>return fees may also apply<\/strong> depending on the carrier&rsquo;s charges.<\/p>\r\n","active":"active"},{"faq_id":"43","category_id":"2","faq_question":"What if the package has already been delivered to the wrong address?","faq_answer":"<p>If the package has been delivered to the wrong address, we are unfortunately unable to reroute or recover it once it has been marked as delivered.<\/p>\r\n\r\n<p>If a request is made to issue a <strong>call tag<\/strong> and have the package picked up from the incorrect address, a <strong>$19.99 fee<\/strong> will apply. If we are unable to retrieve the package, a new order may need to be placed to replace the lost inventory.<\/p>\r\n","active":"active"},{"faq_id":"44","category_id":"2","faq_question":"Who can I contact for assistance?","faq_answer":"<p>For help with rerouting or any other shipping concerns, please contact our customer service team at 1-866-957-2795&nbsp; or&nbsp;<a href=\"mailto:wines@wtso.com\" target=\"_blank\">wines@wtso.com<\/a>&nbsp;as soon as possible.&nbsp; A $19.99 charge may apply for any orders in transit or already delivered.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"45","category_id":"2","faq_question":"What should I do if I no longer want an order that has already shipped?","faq_answer":"<p>Once an order has shipped, it&rsquo;s on its way to you. If you decide you no longer want the order, you can refuse delivery when it arrives, or accept the delivery and initiate a return. Please note that return shipping fee of $19.99 will be applied<\/p>\r\n","active":"active"},{"faq_id":"46","category_id":"2","faq_question":"Can I cancel an order after it has shipped?","faq_answer":"<p>Unfortunately, once your order has shipped, we are unable to cancel it. If you would still like to cancel, we can attempt to place a return-to-shipper request with the carrier for a <strong>$19.99 fee<\/strong>.<\/p>\r\n","active":"active"},{"faq_id":"47","category_id":"2","faq_question":"How do I request a return after receiving my order?","faq_answer":"<p>To initiate a return, please contact our customer service team at&nbsp;<a href=\"mailto:wines@wtso.com\" target=\"_blank\">wines@wtso.com<\/a>&nbsp;within 14 days of receiving your order. They will assist and getting your order returned, however a&nbsp;carrier fee of $19.99 does apply.&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"48","category_id":"3","faq_question":"How do I initiate a return?","faq_answer":"<p>To initiate a return, please contact our customer service team at&nbsp;<a href=\"mailto:wines@wtso.com\" target=\"_blank\">wines@wtso.com<\/a>&nbsp; with your order details. They will provide you with return instructions and any applicable fees.&nbsp;&nbsp;<\/p>\r\n","active":"active"},{"faq_id":"49","category_id":"2","faq_question":"Why did WTSO add a handling fee ","faq_answer":"<h3><strong>WTSO Handling Fee<\/strong><\/h3>\r\n\r\n<p><strong>Q: Why is WTSO adding a handling fee?<br \/>\r\nA: This fee helps offset rising costs in importing, and overall operations while ensuring we maintain the quality, value and service you&#39;ve come to expect from WTSO. Despite our best efforts to absorb these rising expenses, we must implement a small adjustment to continue delivering the value and service you expect from WTSO.<\/strong><\/p>\r\n\r\n<p><strong>Q: How much is the handling fee?<br \/>\r\nA: A $2.99 handling fee will be added to all shipments. <a href=\"http:\/\/wtso.com\/handling-changes\">Here&rsquo;s more information from CEO Joe Arking.<\/a><\/strong><\/p>\r\n\r\n<p><strong>Q: Will I be charged multiple handling fees if I place more than one order in a day?<br \/>\r\nA: If you place multiple orders in a single day, the $2.99 handling fee will only be charged once for that day&rsquo;s combined orders if the shipment is going to the same address. If you are shipping to multiple addresses, the $2.99 handling fee will apply to each individual shipment.<\/strong><\/p>\r\n\r\n<p><strong>Q: What does the handling fee support?<br \/>\r\nA: This fee helps WTSO maintain our commitment to below-market pricing and premium customer service &ndash; without compromising the quality or savings you rely on.<\/strong><\/p>\r\n\r\n<p><strong>Q: Can I avoid the handling fee?<br \/>\r\nA: You can avoid this handling fee if you are an ACTIVE Case Club VIP member &ndash; as long as twelve 750ml standard bottles or six 1.5L Magnum bottles are shipped in your order. If you&rsquo;re not a Case Club member yet, now is a great time to join and enjoy fee-free shipping on all qualifying case shipments. <a href=\"https:\/\/www.wtso.com\/case-club\">Learn more about our Case Club membership here.<\/a><\/strong><\/p>\r\n\r\n<p><strong>Q: Is this change permanent?<br \/>\r\nA: The fee is necessary to help ensure the long-term health of WTSO and continue providing the high level of service and value our customers expect.&nbsp;<\/strong><\/p>\r\n","active":"active"},{"faq_id":"50","category_id":"3","faq_question":"Receiving Damaged or Incorrect Order","faq_answer":"<p>If at any time you receive an order that either has damaged bottles or your order contains the wrong bottles contact us immediately.&nbsp; We will be more than happy to help to assist you in a timely manner with a resolution.&nbsp; However, in order to process a refund or replacement <em><strong>we do request photos of the damaged bottles, or the incorrect bottles received<\/strong><\/em> for quality control purposes.<\/p>\r\n","active":"active"},{"faq_id":"52","category_id":"9","faq_question":"Why is WTSO adding a handling fee?","faq_answer":"<p><strong>This fee helps offset rising costs in importing, and overall operations while ensuring we maintain the quality, value and service you&#39;ve come to expect from WTSO. Despite our best efforts to absorb these rising expenses, we must implement a small adjustment to continue delivering the value and service you expect from WTSO.<\/strong><\/p>\r\n","active":"active"},{"faq_id":"53","category_id":"9","faq_question":"How much is the handling fee?","faq_answer":"<p><strong>A $2.99 handling fee will be added to all shipments.&nbsp;<a href=\"http:\/\/wtso.com\/handling-changes\">Here&rsquo;s more information from CEO Joe Arking.<\/a><\/strong><\/p>\r\n","active":"active"},{"faq_id":"54","category_id":"9","faq_question":"Will I be charged multiple handling fees if I place more than one order in a day?","faq_answer":"<p><strong>If you place multiple orders in a single day, the $2.99 handling fee will only be charged once for that day&rsquo;s combined orders if the shipment is going to the same address. If you are shipping to multiple addresses, the $2.99 handling fee will apply to each individual shipment.<\/strong><\/p>\r\n","active":"active"},{"faq_id":"55","category_id":"9","faq_question":"What does the handling fee support?","faq_answer":"<p><strong>This fee helps WTSO maintain our commitment to below-market pricing and premium customer service &ndash; without compromising the quality or savings you rely on.<\/strong><\/p>\r\n","active":"active"},{"faq_id":"56","category_id":"9","faq_question":"Can I avoid the handling fee?","faq_answer":"<p>All Case Club &nbsp;members are exempt from the handling fees on all qualifying shipments. If you&rsquo;re not a Case Club member yet, now is a great time to join and start enjoying added member benefits. Learn more about our Case Club membership here.<strong>&nbsp;<a href=\"https:\/\/www.wtso.com\/case-club\">Learn more about our Case Club membership here.<\/a><\/strong><\/p>\r\n","active":"active"},{"faq_id":"57","category_id":"9","faq_question":"Is this change permanent?","faq_answer":"<p><strong>The fee is necessary to help ensure the long-term health of WTSO and continue providing the high level of service and value our customers expect.&nbsp;<\/strong><\/p>\r\n","active":"active"},{"faq_id":"58","category_id":"1","faq_question":"Can I delay my WTSO wine shipment due to travel?","faq_answer":"<p>Yes. WTSO can hold wine orders for up to 6 months upon request.<br \/>\r\n<br \/>\r\nDuring checkout, simply select a future shipping date that works best for you. Please note that the selected date is the date your order leaves our facility, not the delivery date.<br \/>\r\n<br \/>\r\nThis is a great option during hot summer weather, freezing temperatures, vacations, or travel.<br \/>\r\n<br \/>\r\nQuestions? Contact us anytime at help@wtso.com or 866-957-2795.<\/p>\r\n","active":"active"}]