[{"faq_id":"1","category_id":"2","faq_question":"I am concerned about the weather, or not available receive my wine now. Can I order now and ship on a later date? ","faq_answer":"

Yes of course! Since we ship all over the US, WTSO will hold any order upon request for up to 6 months. This option can be found on the checkout page, simply select a date that works for you on the calendar listed during your checkout session. Please keep in mind that the future ship date<\/em><\/strong> is not the date the wine will arrive to you. The selected date will be the date your order ships from our faclity. . Don’t hesitate to contact us at 1-866-957-2795  or help@wtso.com with any questions or concerns you may have.   <\/p>\r\n","active":"active"},{"faq_id":"2","category_id":"1","faq_question":"How do I contact WTSO?","faq_answer":"

We can be reached by phone, chat, or email.  By phone: Our Customer Service Team is available Monday thru Friday, 8:00am-4:30pm (EST) at 866-957-2795.  Should you prefer to email us, send your question or request to us at help@wtso.com<\/a> where we can be reached 7 days a week.<\/p>\r\n","active":"active"},{"faq_id":"3","category_id":"5","faq_question":"What is \u201cLast Chance Wines\u201d?","faq_answer":"

Last Chance Wines, (or Bonus Offer) is a feature where we have about 15 wines available for purchase at any given time. The Last Chance Wines selections can be combined with other offers, except the ‘limited time flash deal’. This way you can mix\/match the wines you like with free shipping on orders of $60 or more.<\/p>\r\n\r\n

 <\/p>\r\n","active":"active"},{"faq_id":"4","category_id":"5","faq_question":"What is \u201cPremium Selection\u201d?","faq_answer":"

Discover Our Premium Selection Wines – where elegance meets exceptional taste.<\/strong>
\r\nFeaturing around 15 of our most sought-after, higher-end bottles, this collection is perfect for special dinners, entertaining guests, or impressing clients.<\/p>\r\n\r\n

Even better? These wines can be mixed and matched with other offers (excluding limited-time flash deals), and every Premium Selection order of $60 or more ships free<\/strong><\/p>\r\n","active":"active"},{"faq_id":"6","category_id":"4","faq_question":"How can I receive less emails or unsubscribe","faq_answer":"

Getting too many emails?<\/strong>
\r\nWe totally get it. That’s why we offer a One-A-Day<\/strong> option—just one email each day featuring the full wine lineup, so you never miss something you’ll love.<\/p>\r\n\r\n

Want to take it a step further? You can also customize your preferences<\/strong> to only get emails about the varietals, price ranges, and regions that interest you most.<\/p>\r\n\r\n

To update your settings, log in to your WTSO account and click ‘Notifications’<\/strong> under your name in the top right corner. From there, you can adjust your email preferences—or unsubscribe altogether if you'd like.<\/p>\r\n\r\n

Need help? Just reach out—we're happy to assist!<\/p>\r\n","active":"active"},{"faq_id":"7","category_id":"4","faq_question":"What if I do not want to receive emails?","faq_answer":"

Prefer not to receive emails at all?<\/strong>
\r\nNo problem! You can still stay connected in other ways:<\/p>\r\n\r\n