Frequently Asked Questions

General

Want to become a WTSO Member? It’s Free!

How do I contact WTSO?

Can you tell me more about WTSO?

What does comparable price mean?

Shipping

Do you have to be available to sign for the package?

When will I receive notification of my shipment?

What type of shipping method do you use?

I am concerned about the weather, is it safe to ship?

Order Issues

Where is my Order?

How do I make a change to my recently placed order?

What happens if my order is damaged while in transit?

What if I do not receive an order confirmation?

Account / My Cellar

How can I receive less emails or unsubscribe

What if I do not want to receive emails?

Can I receive emails only for certain varietals?

I had purchased a wine previously that I really enjoyed, how can I see if you have any available.

Products & Services

What is “Last Chance Wines”?

What is “Premium Selection”?

Where can I view the catalog?

I'm looking for a wine that is no longer being offered. What are my options?