FAQs

FREQUENTLY ASKED QUESTIONS

HOW DO I BECOME A MEMBER?

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From the main page of WTSO click the login button. From there click the "create an account" link. You will be prompted to fill out a form that includes your email address and password, as well as other vital information. You can have only one account per email address.

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HOW DO I RETRIEVE MY PASSWORD?

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Click on the "forgot your password" link on the login screen. Follow the instructions to receive an email with a link to reset your password. If you do not receive this email within ten minutes, please check your spam folder to ensure that it was not sent there. If there no email from us in your spam, please contact customer service.

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CAN I BE NOTIFIED OF A CERTAIN WINE OR VARIETAL?

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We do not separate our wine notifications based on varietal or any other specification. Once you sign up to receive email notifications or download our Apple or Android mobile app, you will be notified each time a new wine is offered which will include a link to buy the wine with a description and price.

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WHY AM I NOT RECEIVING YOUR EMAILS?

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This could be for a number of reasons. We ask that you please follow these steps if you no longer receive emails from us.

Check your spam folder. If our emails are being sent to this folder, select an email and mark “not spam."

Login to your WTSO account. Click "notification options" from the account tab. Make sure that the appropriate selection of "I want to receive all emails from WTSO" is chosen.

If neither one of these is the problem, please contact customer service and we will investigate and solve the issue.

 

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WHAT IF I DO NOT WANT TO RECEIVE EMAILS?

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If you choose not to receive emails but want to order wine, you can go to your account anytime and manage your notification options. You can also follow us on Twitter at @WTSO, text "follow @WTSO" to 40404 to receive SMS text (there is no charge for this service, but your standard text messaging rates will still apply), or download our Apple or Android mobile app.

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I MISSED A WINE, CAN I STILL PURCHASE IT?

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If you have any questions about a particular wine you can always send a message to our Customer Service team.

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WHY CAN I NOT BUY THE WINE THAT I RECEIVED AN EMAIL ABOUT?

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This means the item you were trying to buy is no longer listed as the “Current Offer”. Only the wine currently listed as the “Current Offer” is available for sale.  If you have any questions about a particular wine you can always send a message to our Customer Service team.

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WHAT IS THE "COMPARABLE PRICE" LISTED FOR THE WINE?

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“Comparable Price” means the price at which the same or a similar wine with the same primary grape varietal and appellation or sub-appellation has been offered for sale to consumers directly by a producing winery or through retailers.

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HOW IS "YESTERDAY'S BEST WEB PRICE" DETERMINED?

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Every wine that is offered on WTSO.com is reviewed by our team the day before it goes live on the site. We use Wine Searcher Pro to find the lowest online retailer or winery that has the wine in stock. All auctions, pre-arrivals, and futures are disregarded. We include the retailer's cost of shipping in the final cost of the product delivered to you. If the wine is not available for purchase in the United States "yesterday's best web" will be listed as N/A (not applicable).

 

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WHERE DO YOU SHIP?

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As shipping wine is complicated, we are constantly trying to update our shipping capabilities. If you have specific questions about shipping, please contact customer service. For more information, please visit our shipping page.

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WHAT IF I AM WORRIED ABOUT THE WEATHER IMPACTING MY WINE DURING SHIPMENT?

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WTSO will hold any order upon request up to 12 months from the time of purchase in our temperature controlled warehouse. This option can be accessed when checking out by selecting a future ship date.  We do not allow future shipping requests on Saturdays or Sundays as we do not ship from our warehouse on these days in order to minimize transit time.  If you ever need to change the original date chosen, please contact us immediately; notice is needed 48 hours in advance of the date you would like to ship. Orders held over one year from date-of-purchase will be subject to a holding fee ($5/month/package). Any orders that are held over 6 months and cancelled may be subject to a restocking fee.

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WHAT IF I WON'T BE HOME ON THE DATE MY WINE IS SET TO ARRIVE?

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You must be 21 years of age or older to purchase wine from WTSO. All packages REQUIRE a signature by someone 21 years of age or older upon delivery. It is highly recommended that you provide us with a business shipping address for the best service. Customer comments on your order such as "Please leave on back porch" or "Leave at front door" unfortunately cannot be honored. Failure to comply with this policy will result in your wine being returned to WTSO without refund of any shipping charges.  If you are concerned about not being home, you can select a "Future Ship Date" at checkout.  All orders selected for a future ship date will be stored in our temperature controlled facility until the date selected. At that time orders will be shipped to your selected shipping address.  Please note, "Future Ship Date" is not the date the wine will arrive to you, rather it is the date it will leave the WTSO facility.  For more information, please visit our shipping page.

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DO YOU REQUIRE A SIGNATURE UPON DELIVERY?

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You must be 21 years of age or older to purchase wine from WTSO. All packages REQUIRE a signature by someone 21 years of age or older upon delivery. It is highly recommended that you provide us with a business shipping address for the best service. Customer comments on your order such as "Please leave on back porch" or "Leave at front door" unfortunately cannot be honored. Failure to comply with this policy will result in your wine being returned to WTSO without refund of any shipping charges.

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WHAT HAPPENS IF I RECEIVE AN ORDER THAT I AM NOT SATISFIED WITH?

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WTSO is committed to 100% Customer Satisfaction Guaranteed. If there are any problems with your shipment let us know immediately - we stand behind every bottle we sell.  Please contact Customer Service with the name of the wine, your order number, and quantity of bad bottles and our expert team will be more than happy to resolve the issue.

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