We'll check to see if you have an account under the same email address, and quickly create a new account for you if you don't. Existing accounts will not be automatically merged if the email addresses do not match.
*Note: Apple provides a 'Hide My Email' privacy option and generates a new randomized email address sent to our system. If this option is selected for your Apple account, we may not be able to locate existing WTSO order/account information and send duplicate emails to your existing email address and the new masked address.
Please contact our Customer Service team if you are having issues logging in or have any questions.
General
How do I contact WTSO?
Can you tell me more about WTSO?
What does comparable price mean?
How do I contact WTSO?
Shipping
I am concerned about the weather, or not available receive my wine now. Can I order now and ship on a later date?
Do you have to be available to sign for the package?
When will I receive notification of my shipment?
What type of shipping method do you use?
Order Issues
Where is my Order?
How do I make a change to my recently placed order?
What happens if my order is damaged while in transit?
What if I do not receive an order confirmation?
Account / My Cellar
How can I receive less emails or unsubscribe
What if I do not want to receive emails?
Can I receive emails only for certain varietals?
I had purchased a wine previously that I really enjoyed, how can I see if you have any available.
Products & Services
What is “Last Chance Wines”?
What is “Premium Selection”?
Where can I view the catalog?
I'm looking for a wine that is no longer being offered. What are my options?