Please contact our customer service department at wines@wtso.com for any assistance with using our web site.
FAQ's

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Want to become a WTSO Member? It’s Free!

The best part of being a WTSO member is that it’s 100% FREE with no subscriptions or hidden costs.  All you need to do is “register” an account with us.  On the main website page of WTSO, just click the LOGIN button.  You will then need to click on “create an account” link. At that point you will be prompted to fill out a form that includes your email address and password, as well as other information needed to begin placing your orders.  Keep in mind – you can only have one account per email address.

How do I contact WTSO?

We can be reached by phone, chat, or email.  By phone: Our Customer Service Team is available Monday thru Friday, 8:00am-5:00pm (EST) at 866-957-2795.  To chat, please visit the main WTSO.com homepage, where a chat button is available in the bottom right corner of your screen.  Should you prefer to email us, send your question or request to us at help@wtso.com where we can be reached 7 days a week.

What is “Last Chance Wines”?

Last Chance Wines, (or Bonus Offer) is a feature where we have about 15 wines available for purchase at any given time. This way you can mix/match the wines you like with free shipping and no minimum purchase required.  The Last Chance Wines selections can be combined with other offers, except the ‘limited time flash deal’.

What is “Premium Selection”?

Our Premium Selection Wines offers about 15 of our higher end wines.  These are perfect for that dinner out or for entertaining clients. Wines found in this section can be combined with other offers, except the ‘limited time flash deal’.  A Premium Selection Wine requires no minimum purchase and shipping is free on all orders.   

What is "Weekly Wine Tasting"?

The Weekly Tasting is the newest way to experience and learn about wine in the comfort of your own home. Alternating each week, one of our Wine Experts will present a selection of wine with a common theme. With each pack, you gain access to a Tasting video that helps you better understand your likes and dislikes of each wine. Weekly Tasting is not a club - so you'll never be stuck with a pack you didn't pick out. Our goal isn't to get you to fall in love with every bottle, it's to provide you with the tools you need to understand and expand your wine palate.

How can I receive less emails or unsubscribe

To change your email notifications, log in to your WTSO account and select ‘Notifications’ under your welcome name in the upper right hand corner.  You will then be able to select the email notifications as needed or unsubscribe from all emails. If you need assistance, please don’t hesitate to contact us. 

What if I do not want to receive emails?

If you choose not to receive emails but would like to order wine, you can go to your account anytime and manage your notification options.  You can also follow us on Twitter at @WTSO, text “follow @WTSO” to 40404 to receive SMS text (there is no charge for this service, but your standard text messaging rates will still apply).  You can also download our Apple or Android mobile app to stay connected with WTSO so you never have to miss a wine.

Can you tell me more about WTSO?

Check out our “About WTSO” video we have created.  Learn how we’ve become the leader in Wine Flash Sale sites.  We offer a specific bottle of wine that has been hand-picked with careful consideration toward every aspect of the wine.  The specific bottle will then be offered for a limited period of time or until it is gone.  Please note:  The current offer can NOT be combined with any other offer available on the website.  Due to the high quality and sometimes rare nature of the wines we offer, wine deals online can last as little as one or two hours before selling out. 

Can I receive emails only for certain varietals?

At this time we do not separate our wine notifications based on varietal or any other specification.  Once you sign up to receive email notifications, or download our Apple or Android mobile app, you will be notified each time a new wine is offered.  This notification will include a link to buy the wine with a description and price.

Where can I view the catalog?

Since we are a flash sale website, we unfortunately do not have a catalog as we only offer 4-5 different wines per day. However, if you are looking for a particular wine, please feel free to reach out to our Customer Service Team at help@wtso.com or by phone at 866-957-2795.  

I had purchased a wine previously that I really enjoyed, how can I see if you have any available.

If you had ordered a wine in the past, you can check the ‘My Cellar’ feature in your account to see if we have it available.  Log into your WTSO account and select ‘My Cellar’ under your welcome name in the upper right hand corner. You will then be viewing wines you have previously purchased with the option to repurchase, and share with friends/family.  If a wine is not available, it will state it in red bold. Anytime you have a question about any past purchases, please don’t hesitate to contact us.

How do I share my favorites?

WTSO has created a special feature for you to share your favorites from your cellar!  Simply click on the ‘share’ button and send your favorites via: email, facebook, twitter or copy the link, to tell everyone what you love about your favorite wine.  Make sure to contact us should you have any questions.

I'm looking for a wine that is no longer being offered. What are my options?

If you have missed purchasing a recent wine, please feel free to reach out to our Customer Service Team. We would be more than happy to check our inventory for you.  Feel free to contact us Monday-Friday at 8am to 5pm at 866-957-2795, or anytime at help@wtso.com.

What if the wine is no longer running on the website?

Please reach out to our Customer Service Team. We would be more than happy to check our inventory for you to see if we have any still available.  Feel free to contact us Monday-Friday at 8am to 5pm at 866-957-2795, or anytime at help@wtso.com.

What does comparable price mean?

“Comparable Price” means the price at which the same or a similar wine with the same primary grape varietal and appellation or sub-appellation has been offered for sale to consumers directly by a producing winery or through retailers.  Should you have further questions, please don't hesitate to contact us and we'll be glad to assist.

How do I add/edit or delete an address in my account?

To make any changes to your addresses in your account, simply log in to your WTSO account and select ‘Addresses’, located under your welcome name in the upper right hand corner.  You will then be able to add, edit or delete an address in your address book. If you need assistance please, don’t hesitate to contact us.

Where is my Order?

After logging into your WTSO account, click on the Orders tab located along the top portion of your screen.  Select the order in question and view the ‘order history’ at the bottom of the page showing you the progress of your order.  If you see a tracking number click on the package icon to see the status of where your order is in it’s journey to you. If you have any questions, contact our Customer Service Team and we’ll be glad to assist.

How do I make a change to my recently placed order?

If you order is received (prior to being packaged) and you see ‘confirmed’ at the bottom of the order, you are able to update the Ship date or Shipping address.  Should you need any further assistance, please contact our Customer Service Team.

How can I tell the amount left on my gift card?

The amount of your gift card will appear on the checkout screen.  If you should have any issues with your gift card, please don’t hesitate to contact our Customer Service Team.

What happens if my gift certificate was not applied to my order?

Contact our Customer Service Team and we will be glad to take care of it for you.

How do I update my card information?

After you log into your WTSO account, go to MY ACCOUNT in the upper right corner of the screen.  Use the drop down and select My Account Information. In that section you will see ‘View or Change Payment Information’. 

Do you have to be available to sign for the package?

Yes, an adult (21 years of age or older) must sign for your delivery. If it’s more convenient for you, we’re also able to ship your wine to a business address or to a FedEx/UPS location for pickup.  However, we also make it easy for you to schedule a wine delivery to your home address at a time that’s convenient for you, by selecting a future ship date. Customer comments on your order such as “please leave on back porch” or “leave at front door” unfortunately can not be honored.

When will I receive notification of my shipment?

 You should receive an email as soon as your order is picked up by the carrier and scanned into their system.  If you are concerned about any shipment, don’t hesitate to contact us and we’ll be glad to assist.

What type of shipping method do you use?

Depending on where you live, or the destination address of your order, it will ship by either:  FedEx or UPS.

What happens if my order is damaged while in transit?

Never to worry!  WTSO stands behind our wines 100%.  If your wine is either damaged when it arrives or on its way to you, please let us know.  We will be more than happy to either replace the bottles (if available) or issue a full refund.

What if I do not receive an order confirmation?

If you find that you have not received your order confirmation, you can always check your account, under “My Orders”.  If you do not have an order listed there, please contact us right away and we will assist you with placing an order or with answering any questions you may have. 

How can I have my held orders shipped on the same date?

If you have selected different ship dates when you placed your order, call our Customer Service Team and we will schedule all held orders to ship on the same date.

I am concerned about the weather, is it safe to ship?

If now is not a good time for you to have your order shipped, WTSO will hold any order upon request for up to 12 months. This option can be found when checking out.  Simply select a date that works for you on the ‘future ship date’ calendar. Please keep in mind that the future ship date is not the date the wine will arrive to you, rather it is the date it will leave the WTSO facility.

What is a "Daily Wine Schedule"?

The Daily Wine Schedule has become a popular feature.  By selecting this option, you will only receive one email with our full day of wine offers. Here, you can purchase the current offer and sign up to receive text notifications for certain wines running later in the day. Enjoy a look into the future and find your perfect wine!  

Where do you ship?

Shipping wine can be complicated so please contact our Customer Service Team with the state you are looking to ship to and we’ll be glad to assist.

Free Shipping

We offer free shipping with the minimum amount purchased (usually 4 bottles or more) *EXCEPT* to Hawaii and Alaska.  Please contact our Customer Service Team, at 866-957-2795, for shipping charges to those states.