At WTSO, we've spent over a decade delivering more than just wine. We've delivered trust, value, and a promise: top-rated wines at fair prices, with unmatched service that treats you like a neighbor—not a number.
Behind the scenes, we’ve quietly absorbed rising costs in importing goods, packaging, labor, technology and sourcing. But as these pressures continue to grow, we’re now at a point where we must make a change to continue doing what we do best.
Why This Change Is Necessary
The Wine Industry Is Under Pressure
Costs have climbed dramatically over the last decade – from glass and corks to imports and labor. Many of our partners are navigating the same turbulence, making it harder to keep prices down across the board.
Supply Chain Shifts
Shortages in essential materials and filling containers overseas which are also faced with delays at port, leaving us with inventory shortages, have put a major strain on the business. From the docks to your doorstep, there are rising costs throughout the wine industry.
Our Commitment to You Hasn’t Changed
Even with all of this, we are still WTSO. We’re still here, shipping fast, curating with care, and treating every order like it’s for a friend.
We’re not a faceless online wine shop – we’re your go-to wine partner, rooted in community, care, and connection. This handling fee helps us stay that way.
Thank you for sticking with us. For believing in what we do. And for making WTSO the incredible resource to find great wine.
If you ever want to talk – about this change, a wine you tried, or anything else – I’d love to hear from you.
Contact me directly at jarking@wtso.com.
I read every message.
With heartfelt thanks,
Joe D. Arking
Founder & CEO, WTSO.com
